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Returns & Exchanges

Return Policy

We are confident that you will be pleased with your purchase. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation: style, dimensions, color, quality, etc. In some cases, we can provide Color Samples and verify exact dimensions. On the same time, we do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations. 

Espresso, cappuccino, java, merlot, golden oak, medium walnut, etc. etc. etc. are not distinct colors, only someone's idea of what it should be. It will vary from vendor to vendor and from collection to collection. Due to the manufacturing process, specified dimensions of the product can slightly differ from the real dimensions.

Diva Rocker Glam will not accept any claims regarding color, style, dimensions or quality of the product.

If you are not satisfied with the color, dimensions, quality or it does not fit as well as you hoped in your space, match your décor, you won’t be stuck with an item you cannot use or that you do not want. You can return it within 30 days of receipt. All returns must be authorized by us prior to shipping. Please email us prior to shipping and we will provide return shipping instructions.

  • Returned items must be shipped to us within 30 days of receipt.
  • Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.
  • The cost of the ACTUAL freight charges (both ways) is not refundable and will be deducted from the amount of your refund. Remember, ACTUAL freight may be much higher than the freight we charge you on the website.
  • 15% restocking fee applies on all returned items. Refunds will be processed once products are returned to the distribution center.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs and 15% Restocking Fee will be deducted from your refund.

 Warranty Information

All Diva Rocker Glam products come with a standard 90 days warranty against manufacturers defect. All of our products are personally chosen by experienced buyers, we strive to only use vendors that offer our customers the best products and service available.

However, we strongly recommend adding our Guardsman Furniture Protection Plan because it protects your investment for an additional 5 years against accidents, damages, and much more. Warranties are not valid if merchandise has been moved from original delivery address.